Get In Touch
Have a question about our translation services? Need help with your project? We're here to help and would love to hear from you.
Contact Information
Our Office
Wise Linguistics Limited
71-75 Shelton Street
Covent Garden
London, United Kingdom
Email Us
Call Us
+44 7387 449730
Business Hours
Monday - Friday: 9:00 AM - 6:00 PM GMT
Saturday: 10:00 AM - 4:00 PM GMT
Sunday: Closed
Quick Response Guarantee
We typically respond to all inquiries within 2 hours during business hours. For urgent translation needs, please mention "URGENT" in your subject line.
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Frequently Asked Questions
How quickly can you complete my translation?
Most documents are completed within 24-48 hours. AI-only translations are typically ready within 2-4 hours, while AI + Human proofreading takes 24-48 hours for quality assurance.
What file formats do you accept?
We accept PDF, DOCX, PPTX, XLSX, RTF, TXT, HTML, XML, Markdown (MD), and SRT files. Our platform automatically extracts text while preserving formatting where possible.
Do you offer volume discounts?
Yes! We offer automatic volume discounts: 2% off for 251-1,500 words, 5% off for 1,501-5,000 words, 7% off for 5,001-10,000 words, and 10% off for 10,000+ words.
Is my document secure?
Absolutely. We use enterprise-grade security, encrypted file storage, and all our translators sign strict confidentiality agreements. Your documents are automatically deleted after 30 days.